1. Introduction
Valuations Australia ("we", "us", "our") respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, hold, use and disclose personal information through valuationsaustralia.com.au (the "website") and when you make an enquiry or request a quote through it.
2. What this policy covers
Valuations Australia is the national parent brand for a network of independently owned and operated valuation businesses across Australia. This policy covers personal information collected by Valuations Australia through this website. When your enquiry is passed to the independent valuation business covering your state or territory, that business's own privacy policy will also apply to its handling of your information. We recommend reviewing the relevant network business's privacy policy when you engage them directly.
3. Kinds of personal information we collect and hold
Depending on how you interact with the website, we may collect:
- Identity information, such as your full name.
- Contact information, such as your email address and phone number.
- Property or asset information you provide, such as an address, suburb, postcode, or a general description of the asset to be valued.
- Details about the purpose of your enquiry (for example, mortgage, pre-purchase, family law, deceased estate, SMSF or insurance).
- Any additional information you choose to provide in the free-text field of our enquiry form.
- Technical information collected automatically, such as IP address, browser type, device type and pages visited, generally through analytics tools.
4. How we collect personal information
We collect personal information directly from you when you complete the "Request a Quote" form on this website, contact us by email or phone, or otherwise communicate with us. We do not knowingly collect personal information about you from third parties without your knowledge, except where necessary to connect your enquiry with the appropriate independent valuation business in our network.
5. Purpose of collection, use and disclosure
We collect, hold, use and disclose personal information to:
- Respond to your enquiry and connect you with the independent valuation business covering your state or territory.
- Provide, operate and improve this website.
- Communicate with you about your enquiry, including by phone, email or SMS.
- Comply with our legal obligations.
We do not sell personal information to third parties, and we do not use personal information collected through this website for unrelated direct marketing without your consent.
6. Disclosure to network businesses
Because Valuations Australia operates as a referral network, when you submit an enquiry we disclose the relevant details of that enquiry to the independently owned and operated valuation business that covers your state or territory, so that they can contact you and, if engaged, carry out the valuation. Each network business is separately responsible for its own handling of your personal information once your enquiry has been passed to it.
7. Overseas disclosure
[Insert: state whether any personal information is disclosed to, or stored by, overseas-based service providers — for example, cloud hosting or email providers — and if so, name the countries involved. If no overseas disclosure occurs, state: "We do not disclose personal information collected through this website to overseas recipients."]
8. Data quality and security
We take reasonable steps to ensure the personal information we collect, use and disclose is accurate, complete and up to date, and to protect it from misuse, interference, loss, and unauthorised access, modification or disclosure. No method of transmission over the internet, or method of electronic storage, is completely secure, and we cannot guarantee absolute security.
9. Access to and correction of your personal information
You may request access to, or correction of, the personal information we hold about you by contacting us using the details in Section 14. We will respond to your request within a reasonable period and in accordance with the Australian Privacy Principles. In some circumstances, we may be permitted by law to refuse access or correction, in which case we will explain why.
10. Cookies and website analytics
[Insert: describe the specific cookies and analytics tools actually used on the live site — for example, Google Analytics — and whether the site uses a cookie consent banner.] This website may use cookies and similar technologies to understand how visitors use the site and to improve its functionality. You can disable cookies through your browser settings, though some parts of the website may not function as intended if you do so.
11. Direct marketing
We will only send you direct marketing communications, such as an email newsletter, if you have consented to receive them, or in other circumstances permitted by the Privacy Act. You may opt out of direct marketing at any time by using the unsubscribe function in the communication or by contacting us directly.
12. Complaints
If you have a concern about how we have handled your personal information, please contact us using the details in Section 14. We will investigate and respond to your complaint within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
13. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on this page with a revised "last updated" date.
14. Contact us
If you have any questions about this Privacy Policy or how we handle personal information, please contact us: